Frequently asked questions

What is the delivery time?

Our packages are shipped within 24 to 48 hours. Delivery takes an average of 5 to 10 business days within France. Once your order is shipped, you will receive an email with a tracking link to follow your package in real time.

What payment methods do you accept?

We accept credit card payments (Visa, Mastercard, etc.), as well as PayPal for maximum security. All payments are 100% secure.

Where can I track my order?


As soon as your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your package anytime via our Track My Order page.

How can I contact customer service?

You can contact us at any time through our contact form or directly by email at support@sarah.com. Our team responds within 24 hours, 7 days a week.